Finance Options

Clearpay

1. What is Clearpay?

Clearpay offers a convenient way to shop by providing instant credit, allowing you to spread the cost of your purchase over four equal instalments. These payments are made automatically every two weeks, with no interest applied (late fees may be charged).

Clearpay Finance Ltd provides this service.

2. How do I use Clearpay?

Shop as usual on The Garden Furniture Centre and proceed to checkout. When finalizing your order, select Clearpay as your payment option. You’ll be redirected to Clearpay’s website to sign up and enter your payment details (Visa, Mastercard, or Amex).

If you already have a Clearpay account, simply log in and confirm your purchase.

3. Where can I use Clearpay?

Visit the Clearpay Shop Directory to explore all partner stores where you can use Clearpay.

4. Who is eligible for Clearpay?

Clearpay is available to UK residents aged 18 and over (excluding Channel Islands) with a UK billing address.

Customers with an international billing address are not eligible for Clearpay. Additional eligibility requirements may apply. For more details, see Clearpay’s Terms of Service here.

5. How does the Clearpay payment plan work?

Your total order amount is split into four equal payments, made every two weeks. The exact amounts and due dates are displayed at checkout before confirming your order.

You can also make early payments by logging into your Clearpay account, which will adjust your outstanding balance accordingly.

6. What happens if I miss a Clearpay payment?

If a payment is missed, Clearpay will prevent you from making further purchases until the outstanding amount is settled.

You have until 11 pm the following day to make the payment before a £6 late fee is applied. If the payment remains unpaid after seven days, an additional £6 fee is charged. Late fees are capped at £6 for orders under £24 and at £36 or 25% of the order total (whichever is lower) for larger orders.

Unpaid debts may be referred to a collection agency, which could affect future Clearpay eligibility. Please use Clearpay responsibly. For more details, see Clearpay’s Terms of Service here.

7. When will my Clearpay order be delivered?

Orders paid with Clearpay follow the standard The Garden Furniture Centre delivery schedule.

8. Is there a spending limit with Clearpay?

Yes, Clearpay can be used for orders between £0 and £1,500, including shipping. Your spending limit may vary based on your customer status and payment history.

9. Can I combine Clearpay with other payment methods?

Yes, you can use a gift card or promotional code alongside Clearpay.

10. How do I return or exchange an item bought with Clearpay?

Returns follow the standard The Garden Furniture Centre return policy. Refunds are processed through Clearpay, meaning upcoming payments are canceled, and any paid amounts are refunded to your original payment method. However, exchanges or cash refunds are not available.

Until the returned item is received and processed, you must continue making scheduled payments. Check your Clearpay account for details.

11. Where can I find more information about Clearpay?

For further details, visit the Clearpay website, view their Terms of Service, or read their Privacy Policy.

Klarna

1. What is Klarna?

Klarna offers a flexible way to shop, allowing you to receive your order now and pay later with no interest. Choose to pay in three instalments or in full within 30 days.

2. How do I use Klarna?

Simply shop on The Garden Furniture Centre and proceed to checkout. Select Klarna as your payment option on the Review & Payments page. You will receive an email from Klarna with payment details.

3. Where can I use Klarna?

Klarna is available across thousands of retailers, including The Garden Furniture Centre. For more details, visit the Klarna website.

4. Who is eligible for Klarna?

Klarna is available to UK residents aged 18 and over, subject to approval. Your eligibility is assessed at checkout, and additional criteria may apply. See Klarna’s Terms & Conditions for details.

5. How does the Klarna payment plan work?

Klarna offers two payment options:

• Pay in 3 instalments: Your total is split into three equal payments, collected every 30 days.

• Pay in 30 days: Receive your order first and pay the full amount 30 days later.

You will receive payment reminders, and Klarna will collect payments automatically from your chosen method.

6. What happens if I miss a Klarna payment?

If a payment is missed, Klarna will send reminders and may attempt to collect it at a later date. Missed payments may impact your ability to use Klarna in the future. Please use Klarna responsibly.

7. When will my Klarna order be delivered?

Orders placed with Klarna follow the standard The Garden Furniture Centre delivery schedule.

8. Is there a spending limit with Klarna?

Klarna spending limits vary based on factors such as your payment history and order value. Klarna assesses eligibility at checkout.

9. Can I combine Klarna with other payment methods?

Yes, Klarna can be used alongside gift cards and promotional codes.

10. How do I return or exchange an item bought with Klarna?

Returns follow The Garden Furniture Centre’s standard policy. Once your return is processed, Klarna will update your payment schedule, cancel any outstanding payments, and issue refunds where applicable.

11. Where can I find more information about Klarna?

For further details, visit the Klarna FAQ page or start shopping now.